![Front Office](https://digilib.esaunggul.ac.id/images/fo.gif) |
UPT. PERPUSTAKAAN
Universitas Esa Unggul
Kampus Emas UEU - Jakarta Barat
|
Phone |
: |
021-5674223, ext 282 |
Fax |
: |
|
E-mail |
: |
[email protected] |
Website |
: |
http://library.esaunggul.ac.id
|
Support (Customer Service) :
|
[email protected] |
|
|
Welcome..guys!
|
Have a problem with your access?
Please, contact our technical support below:
|
LIVE SUPPORT
![](https://digilib.esaunggul.ac.id/images/online.png) Astrid Chrisafi
|
! ATTENTION !
To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently
Still Confuse?
Please read our User Guide
|
|
UEU » Journal » Magister Administrasi RS Posted by [email protected] at 05/11/2021 15:36:55 • 837 Views
COMMUNICATION EFFECTIVENESS OF DOCTORS AND PATIENTS, LOYALTY, WORD OF MOUTH, ON REPURCHASE INTENTIONS AT DISTRICT PUBLIC HOSPITAL TANGERANG, INDONESIAEfektivitas Komunikasi Dokter dan Pasien, Loyalitas, Word of Mouth, Terhadap Niat Pembelian Kembali di RSUD Tangerang, IndonesiaCreated by :
Rini Handayani ( 20170309136 ) Endang Ruswanti, Mohamad Reza Hilmy, MF. Arrozi Adhikara
Subject: | KOMUNIKASI PEMASARAN PASIEN | Alt. Subject : | COMMUNICATION MARKETING PATIENT | Keyword: | Effective Communication Loyalty Word of Mouth Repurchase Intention |
Description:
The dynamic state of society and the economy is sufficient, and the ease of access to information also influences patients� choice of health care providers. The delivery of information between patients has a strong influence on the determination of the choice of service facilities that provide health services, due to service satisfaction and loyalty felt by the patients themselves, which will lead to the desire or intention to choose and reuse services in the hospital. The purpose of this study is to examine the impact of effective communication, patient loyalty, Word of Mouth on the intention to return to the Tangerang District General Hospital. A total of 105 patients were included in this quantitative study. Structural Equation Modelling analysis tool with Path Analysis statistical test was used in this study. The results showed that the effective communication between doctor and patient has a significant positive effect on patient loyalty. The influence of Word of mouth has direct impact on the intention to visit the hospital. Without word of mouth, effective communication and patient loyalty towards the wish to return to the hospital are possible.
Date Create | : | 05/11/2021 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-11_2020 | Collection ID | : | 11_2020 |
Source : Journal of Multidisciplinary Academic Vol. 5, No. 4, 2021
Relation Collection: Fakultas Ilmu-ilmu Kesehatan
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : @2021 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/communication-effectiveness-of-doctors-and-patients-loyalty-word-of-mouth-on-repurchase-intentions-at-district-public-hospital-tangerang-indonesia-22410.html
[ Free Download - Free for All ]
UEU-Journal-22410-11_2020.pdf - 478 KB
[ FullText Content - Please, register first ]
...No Files...
[ Link of Contents]
- COMMUNICATION EFFECTIVENESS OF DOCTORS AND PATIENTS, LOYALTY, WORD OF MOUTH, ON REPURCHASE INTENTIONS AT DISTRICT PUBLIC HOSPITAL TANGERANG, INDONESIA
http://www.kemalapublisher.com/index.php/JoMA/article/view/605
10 Similar Document...
No similar subject found !
10 Related Document...
|
POLLINGBagaimana pendapat Anda tentang repository kami ?
![](https://digilib.esaunggul.ac.id/images/statistik.png)
![1](https://digilib.esaunggul.ac.id/counter/1.png) ![4](https://digilib.esaunggul.ac.id/counter/4.png) ![1](https://digilib.esaunggul.ac.id/counter/1.png) ![1](https://digilib.esaunggul.ac.id/counter/1.png) ![2](https://digilib.esaunggul.ac.id/counter/2.png) ![8](https://digilib.esaunggul.ac.id/counter/8.png) ![9](https://digilib.esaunggul.ac.id/counter/9.png) ![2](https://digilib.esaunggul.ac.id/counter/2.png)
Visitors Today : 1
Total Visitor : 1969228
Hits Today : 121864
Total Hits : 141128924
Visitors Online: 1
Calculated since 16 May 2012
You are connected from 172.17.121.29 using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
|